Returns & Exchanges

Due to the perishable nature of our craft beer and food products, we cannot accept returns on consumables, but we are committed to ensuring your satisfaction with every order. If your items arrive damaged or incorrect, please reach out to our team within 48 hours of receipt for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our support team at orders@blackravenbrewing.com with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product or incorrect shipment to help us expedite your claim and improve our quality control.

• 3.
  Receive Authorization

  Once your claim is reviewed, we will issue a return authorization for merchandise or confirm your refund for perishable goods.

• 4.
  Resolution Processing

  Refunds will be credited to your original payment method within 5-7 business days, or a replacement shipment will be prioritized.